Support

SH Scanner is the staff event check-in app operated by Alternative Hospitality Co., Ltd.

For help, email support@althosp.com. Include your phone model, operating-system version, app version and a short description of the problem. Remove guest details from screenshots. Do not send passwords, sign-in links, ticket QR codes or identity documents in your first message.

Staff sign-in

Your venue administrator must enable your staff email first. Request a sign-in link inside SH Scanner, open the email and confirm sign-in. Check your spam folder if the email does not arrive. There is no public account registration.

If a link opens in the wrong place, update the app and request a new link. You can also use Need help? to paste the complete link inside the app. Contact your administrator if your access has been disabled.

Tickets, wristbands and lockers

Use the camera for ticket QR codes or search for a ticket manually. NFC requires a compatible phone and a wristband that your venue has registered. You can use the printed wristband code when NFC is unavailable. An internet connection is required.

Confirm the guest and locker before acting. Collecting belongings temporarily does not check a guest out. Complete checkout only when the guest has left and the required return checks are satisfied. Walk-in belongings registration does not issue a ticket or grant admission.

Account and personal-data requests

To request access, correction or deletion of your SH Scanner staff account or personal data, email support@althosp.com with the subject “SH Scanner data request”. Guests can use the same address for records relating to their visit. Give your name, the email linked to your account if applicable, and enough information to identify the request without sending identity documents initially.

We may verify your identity before acting. Staff access can be disabled by the venue administrator. Account access removal does not automatically erase operational history: some attendance, safety, legal and audit records may need to be retained. We will explain any applicable retention when responding. See the SH Scanner privacy notice.

App-store reviewers should use the private review instructions supplied in their store console. Support does not provide public access to guest records.